Privacy Policy
Bodmin Railway Privacy Policy
Privacy Policy and Fair Processing Notice
Our approach to data protection is simple and clear. We use your information in a sensible way, which enables us to do our job well, without taking any liberties with your privacy.
- We respect your personal data and take its security very seriously.
- We only hold what data we need for the purpose for which we obtained it.
- We never share your data with any advertisers.
- We delete your data when it’s no longer required to do our job properly.
- You have privacy rights, and we honour them
- We are happy to answer your questions. Our contact details can be found at the end of this notice.
Data Collection
We don’t actively collect data on you, as a visitor to our site. We do have a few systems which log data about visitors for security and statistical uses. This data is collected by pretty much every website out there – whether you know it or not. We’ve got nothing to hide so here’s what we collect.
Analytics.
Analytics are a way of seeing how people are using a website – data like which pages are being visited, what browser you are using or what buttons people like to click on.
We use Google Analytics which stores some data on users’ computers in the form of cookies (see the Our Cookies section further down). Google will store this information. Google’s privacy policy is available at: https://policies.google.com/privacy.
Security
Any online application or website is at risk of being hacked. We use a variety of security techniques to ensure our website is a safe place to visit. Some of those tools log IP addresses, or other information similar to that collected by analytics. IP addresses are like the street names of the internet, and can show actual, real-world locations. These IP addresses can be checked against known lists which record known spammers, and automatically block them from using our site. These IPs can be recorded in logs, which are cleared at sensible intervals (no more than 60 days). Some of these process are managed by external services – which are safe and secure. See Your data and the EEA below.
It’s difficult, and frankly not very interesting for us to look at those IP addresses, but if you do try to hack our site we do get a notification. So if you really don’t want us to see your IP address, don’t try to hack us.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Our Cookies
Our cookies aren’t used to collect data about you personally – they’re more like markers to help us recognise repeat visitors in a way which keeps them anonymous. We also use cookies to keep the experience on the site persistent – which is to say, if you click to get rid of that annoying cookie notice, we use a cookie to put a marker on your computer saying “don’t show me the cookie notice, ok?” (more or less).
Click here for a full list of the cookies our site uses.
Your data and the EEA
We don’t transfer your data anywhere, but we need to specifically tell you that we do not transfer or process these data outside the European Economic Area – the area covered by the GDPR regulations.
We do use third party services to process some of the data outlined above – and some of these may be outside the GDPR. These are vetted an either have specific data protections policies, or, on the whole, are part of Privacy Shield (a sort of framework to make sure some areas outside the GDPR comply to standards).
Your rights
You have rights in respect of our processing of your personal data which are:
- To access to your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people).
- To rectify incorrect personal data that we are processing. To request that we erase your personal data if: we no longer need it;
- if we are processing your personal data by consent and you withdraw that consent;
- if we no longer have a legitimate ground to process your personal data; or
- we are processing your personal data unlawfully
- To restrict our processing of your personal data if it is based upon legitimate interest.
- To object to our processing if our processing is based upon legitimate interest.
- To request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out automated means.
- If you want to exercise any of these rights, please contact us using the details at the end of this notice.
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.
Contact us
Bodmin & Wenford Railway
Bodmin General Station
Bodmin
Cornwall
PL31 1AQ
enquiries@bodminrailway.co.uk
01208 73555
Our Cookies
Cookie Name: __cfduid
Issued By: Cloudflare
Purpose: Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.
Cookie Name: _ga
Issued By: Google Analytics
Purpose: Registers unique ID that is used to generate statistical data on how the visitor uses the website.
Cookie Name: _gat
Issued By: Google Analytics
Purpose: Used by Google Analytics to throttle request rate. Googles equivalent of saying “don’t bother me so much”
Cookie Name: _gid
Issued By: Google Analytics
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Cookie Name: cookieconsent_status
Issued By: Bodmin & Wenford Railway
Purpose: This is the one that gets rid of the cookie notice.
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Bodmin Railway. References to "our Website" or "the Website" are to bodminrailway.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Bodmin Railway
Unit 22 Callywith Gate Industrial Estate, Launceston Road, Bodmin, Cornwall
PL31 2RQ
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Stripe (Checkout)
